Haven Parametric

Privacy Policy

This policy explains what information we handle when you visit havenparametric.com, contact us, or use the Haven Ring Configurator app for Shopify, and what we do with it.

Last updated: October 24, 2026

1. Who we are
2. Haven Ring Configurator (Shopify app)
3. Shoppers using the configurator
4. Our website and contact form
5. Service providers
6. How long we keep data
7. Your rights
8. Security
9. Changes and contact

Who we are

Haven Parametric is a parametric design studio based in Türkiye. We build 3D jewelry configurators for jewelers. In this policy, “we” and “us” mean Haven Parametric. You can reach us at info@havenparametric.com.

Haven Ring Configurator (Shopify app)

The Haven Ring Configurator (“the app”) adds a 3D ring builder to a merchant's product pages through a theme app block.

What we receive from Shopify

• Store domain and access token. When a merchant installs the app, Shopify sends us the store's domain and an access token for the one permission the app asks for: write cart transforms, which lets checkout charge the price of the ring the shopper designed.
• We use these only to run the app (for example, to switch on the checkout price function for your store). The app does not ask for access to your customers, orders, products or analytics.

What stays in your store

• Your pricing settings (metal prices, labor, setting fees, stone prices, markups) are saved in the theme block settings in your Shopify store, not on our servers. The block passes them to the configurator on the product page so it can show the price.
• Design details on orders. The shopper's choices (stone shape and carat, head, band, metal, finish, stones) and the calculated price are added to the cart as line item properties. They are stored by Shopify with the cart and the order, under your control.

Uninstalling

When you uninstall the app, we delete your store's session data (domain and access token). We also respond to Shopify's mandatory privacy webhooks: on a shop redact request we delete any remaining data for the store; customer data requests and customer redact requests need no further action because the app stores no shopper data.

Shoppers using the configurator

The configurator on the product page is loaded from configurator.havenparametric.com.

• It does not ask shoppers for any personal information and does not set cookies.
• It remembers the shopper's last metal and stone choice in the browser's local storage, so the choice is kept on the next visit. This stays in the browser and is not sent to us.
• The product page passes the store's address and language to the configurator, and the block sends it the store name, currency and your pricing settings, so the price is shown in your currency. None of this is stored by us.
• Like any website, our hosting provider (Cloudflare) processes the IP address and browser details of devices that load the configurator, to deliver the files and protect against abuse. We use Cloudflare Web Analytics on this page, which counts visits without cookies and without identifying visitors.
• The configurator page loads its fonts from Google Fonts, so Google receives the visitor's IP address when the fonts load.

If you are a shopper and have a question about an order, please contact the store you bought from. The store is responsible for its order data (it is the “data controller”); where we process anything for a store, we do so on the store's behalf and will help the store with any request.

Our website and contact form

• No cookies or trackers. havenparametric.com does not use cookies, analytics or advertising trackers.
• Contact form. If you send us a message, we receive your name, company, email address, phone number (optional) and message. The form passes it through our website host (Netlify) to Resend, an email delivery service, which delivers it to our mailbox. We use it only to reply to you and to follow up on your request.
• Email. When you email us, we receive your message and address in our Google Workspace mailbox.
• Hosting. The website is hosted by Netlify, which processes standard request data (such as IP address and browser) to serve pages and keep the site secure.

Service providers

We use these providers to run our services. They process data on our behalf, under their own security and privacy commitments. Some of them are based outside Türkiye and the European Union, mainly in the United States.

Shopify

App platform, store and order data (controlled by the merchant).

Cloudflare

Hosting of the configurator and the app server, session storage, cookie-free web analytics on the configurator.

Netlify

Hosting of havenparametric.com.

Resend

Delivery of contact form messages to our mailbox.

Google

Google Workspace for email; Google Fonts on the configurator page.

We do not sell personal information, we do not use it for advertising, and we share it only as described here or when the law requires it.

How long we keep data

• Store session data: while the app is installed. It is deleted when the app is uninstalled.
• Messages and emails: as long as we need them to answer you and for our business records. You can ask us to delete them at any time.
• Hosting providers keep technical logs for short periods under their own policies.

Your rights

Depending on where you live (for example under the GDPR in the EU, KVKK in Türkiye, or state laws in the United States), you may have the right to access, correct or delete personal information about you, to object to its use, and to complain to a data protection authority. To make a request, email info@havenparametric.com. We will answer within the time the law requires.

Security

All our pages and the app use HTTPS. Access tokens are stored in Cloudflare's infrastructure, which encrypts data at rest, and only the app server can read them. Access to our accounts is limited to our team.

Our services are meant for businesses and are not directed to children.

Changes and contact

If we change this policy, we will update this page and the date at the top. For any question about privacy, email info@havenparametric.com.